Personalization Mall
Reviews and Complaints
Mclean, Virginia
They delivered my Package on date initially promised.
My package delivery date was changed
From the date originally given so I was upset because I had paid for expediated service. However, that was quickly rectified. Thank you!
User's recommendation: Speak up if you are dissatisfied!
Problem with order and log in issues And make sure I didn't place order twice
The website would not allow me to login it kept saying my password was not correct any after five or six times I just quit
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
*** Candles
I ordered 24 "mason" jar candles (for $143.00+) that included a personalized sticker for the lid as giveaways for the guests at my mother's recent Celebration of Life service. The labels were faded and dull, appearing as if the printer was low on color ink.
The candles lacked fragrance (suppose to be vanilla), the wax was bubbled, and the inside of the jars near the rim were cloudy with a wax residue, not clean, clear glass. The candles were old, as if they had been stored in a hot warehouse for a very long time. I complained and sent pictures. Personalization Mall indicated that the labels "matched the labels advertised" and further requested that I individually photograph the issues with each of the 24 candles.
Unreal. When I disputed with PayPal, PM wanted me to return the candles at my expense. Hassle. I just trashed them.
I was too embarrassed to GIVE them away, they were so cheap and damaged and old. The grief of losing my mother was only further exacerbated by this huge rip off.
Preferred solution: Let the company propose a solution
User's recommendation: Buyer beware. Products are NOT as they appear.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hurricane lamp damaged
Spoke to Tanya about a Hurricane lamp that was sent to a friend that was received today and it was broken in a million pieces. She gave me link to send a photo of the damaged goods and explained what to do for you to serve us better
- Lots of products and unique items
Preferred solution: Deliver product or service ordered
User's recommendation: I recommend your company to many friends
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Items lost
I have ordered an Apple Watch and Power bets over 600.00 Target will not assit with this matter. evry rep I have ggot on the phone has been rude and no help. Order number 917575****96,
- Merchandise
- Very poor customer care
Preferred solution: Full refund
User's recommendation: dont show here
Manteca, California
I am not interested in this site. Please UNSUBSCRIBE immediately!
I don't want to be a part of such an App.!
UNSYBSCRIBE,! UNSUBSCRIBE!
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UNSUBSCRIBE!
User's recommendation: Be cautious!
Very Poor Products
My wife ordered personalized pens from them that are a "joke" with their customization. Here are photos, you be the judge. They do nothing to make things right with their customers!!
User's recommendation: Do not recommend!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
DON"T USE THEM
NEVER Use this company. They don't have fast turnaround of 1-2 days.
I sent multi emails and phone calls and no one had a clue about my order or the status. After weeks, finial spoke to someone and she was nice to say if my order didn't arrive by a certain date, that they would refund the shipping. That date arrived and no order. I contacted them to get my refund and they went back on their word.
This business doesn't care about their customers or understand what customer service is. They know I'm upset and they don't even care. They haven't tried to do anything to fix this or make me happy. First and last time I use this company.
Don't use them, I promise you, you will regret it big time. They just want your money and don't care about anything else. I can't remember the last time I been this irritated, frustrated and felt my business was so unwelcomed by a company.
I'm speechless how they are still in business. AWFUL, AWFUL, company.
- Very sketchy business pratices
- Product qulaity and customer service
- Lied about delivery times
Preferred solution: Price reduction
User's recommendation: Use another company
Unhappy Customer
I received the product ordered through this website broken, and this company refused to do anything about it. Then the customer service representative was rude. Let's just say I will never do business with this company again and will post all over the Internet not to do business with this company.
If I could have given zero stars I would have.
Preferred solution: Full refund
User's recommendation: Don’t Purchase from this Company
Unable to make changes when there was a matter of a few hours between ordering and calling to change the order
Company would not make changes even when there was little time between ordering and calling for a request.
- Personalization
User's recommendation: Don’t expect any mistake’s to be corrected no matter how soon after ordering you call
Houston, Texas
Fixed a duplicate order
When I was placing a personalized champagne flu order, after I entered all my information, the transaction disappeared from my screen. When I went into my account to look at recent orders it had no orders in the history so I assumed that my order had not gone through.
I ordered it again and then when I checked my order history I saw that the same item was ordered twice. I was frantically trying to find a way to contact the company so I could cancel one of the orders cause I didnt need two personalized wedding glasses.
I somehow got into this website, and clicked out of it. I received an email saying I had a pissed off customer review. I want to correct that and say I contacted the company and they graciously with no questions asked canceled one of the orders.
I am very pleased with what this company did. You should have no fear of ordering from them.
User's recommendation: Order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oak Creek, Wisconsin
Ornament came broken
I received my personalized Unicorn ornament that I pur hased for my granddaughter today, and when I opened it, the ornament was broken. The tail was broke off.
I am very upset and so is my granddaughter!
I was looking forward to her putting it on the Christmas tree! What can be done to get me a new one before Christmas?!
- I liked that they took care of the problem
Preferred solution: Full refund
User's recommendation: I did not receive a reply to this and am very unhappy with the Customer Service from this company!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Products
I ordered two sets of coasters (4pc sets) to my understanding...5.99 per set on sale...I received 2 coasters...I called to inquire about the order...I was told they sold for 5.99 each , I asked can i return these two coasters the answer was NO....I asked about customer satisfaction I was told only if it was on the company part...my question is "why would i order 2 coasters and pay 10.00 each for them."? the Rep. did not try to settle the issue and really tried to talk over me....I am very upset over this and will never order anything else from this company...
- Merchandise
- What i ordered and what i got
- Customer service
- Kind of expensive
Preferred solution: Let the company propose a solution
User's recommendation: Better be sure and read the fine print before you order..
Poor customer service
Updated my address in their system while placing an order, billing address updated but shipping address didn't. MY product was sent to an old address.
Called customer service for help and was told due to it being "my" error, I would have to pay for the product and shipping again. I asked for a refund and was told they would only refund me 50% of the purchase price.
If I actually wanted to receive my item, I could pay 50% of purchase price PLUS shipping. Will NEVER make purchase from this site again.
- Poor cuatomer service
Preferred solution: Full refund
I ordered than realized I put wrong year on several items I ordered at 9:40 pm eastern standard time
Talked to someone they connected me to some specialist that wanted to charge me $47 just to talk to him
Preferred solution: The date changed there is no way they could have processed the order given time I ordered and time I called
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