Personalization Mall Phone Numbers and Emails

Toll-Free Number:

  • (866) 386-8300

Customer Service:

  • (630) 910-6000

Personalization Mall Email:

Customer Service
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How to Contact Personalization Mall Customer Service?

Most Popular Number:

(866) 386-8300
Total calls: 568 Issues resolved: 42 Last call: Mar 24, 2024

What Is the Personalization Mall Customer Service Phone Number?

Personalization Mall customer service number is 1-866-386-8300. Here, the managers take questions regarding Christmas gifts, items with your photos, children's toys, souvenirs, and other personalized goods.
You can also apply to the specialist for help with ordering, catalog navigation, and other issues. If you need to get in touch with a certain company representative from the online store corporate office about cooperation or other corporate-related issues, call here: 630-910-6000.

What Is the Personalization Mall Corporate Office Address?

For sending documents, letters, and other corporate-related papers, use the following online store office headquarters address: PersonalizationMall.com, 51 Shore Dr. Burr Ridge, Illinois 60527, United States. If you plan to visit it personally, arrange your arrival time in advance by calling the telephone number: 630-910-6000. Also, familiarize yourself with the company location on the map and consider how long it will take you to get to the office. This is to ensure that you arrive on time without getting lost.

Can I Email Personalization Mall Customer Care?

Besides the above-mentioned contacts, Personalization Mall gives the opportunity to contact the support service in writing. For it, use the following online store email: Service@PersonalizationMall.com. It will be useful for you if you don’t find the information on the “Frequently Asked Questions” page of the official website. Write here if you want to find out the details about a certain product or leave comments/inquiries/concerns.

How Do I Contact Personalization Mall Customer Support via Live Chat?

Go to the official site by clicking on the appropriate hyperlink on this page. Click on the round black icon in the lower right corner. In a small window, you’ll see two fields you should fill out. Enter your name and initial question. Click on the “Start Chat” red button. An online assistant will greet you and ask you questions. To start an online chat with him, enter your answer in the “Send message field” and click the “Send” button.

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Contact Information

Personalization Mall Website:

Personalization Mall Help Center:

Corporate Office Address:

PersonalizationMall.Com
51 Shore Dr.
Burr Ridge, Illinois 60527
United States

Fax:

630-910-6006

Personalization Mall Rating Based on 81 Reviews

Rating details

2.1
more details
Customer service
Price Affordability
Product or Service Quality
Turnaround Time

Rating stats

Rating trend

How Good is Personalization Mall's Customer Service?

Emidio Isx
Emidio Isx
Feels Satisfied | Mar 03, 2024

the lady that helped me was so helpful and pleasant, i was so grateful when i hung up the phone.

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Kaizley Xhp
Kaizley Xhp
Feels Satisfied | Feb 18, 2024

I was disappointed with having to pay extra shipping charge when I previously paid for passport!! I like your products so this extra shipping charge makes a difference if I buy or not! Free shipping should mean ALL shipping!

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Klein Gdc
Klein Gdc
Feels Satisfied | Dec 03, 2023

It is always a pleasure doing business with personalization mall!

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Caige Cww
Caige Cww
Feels Satisfied | May 14, 2023

Quick, polite service with full resolution. Excellent

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Linkon Owz
Linkon Owz
Feels Disappointed | Dec 11, 2022

I ordered the Personalized lighted Menorah(C11988) Order#:7999**** and two of the candles arrived completely broken off. I emailed, called & asked on FB with no response. It needs to be replaced .
Thank you,
Cynthia Chiefa-Goldstein

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Sergio Ngn
Sergio Ngn
Feels Disappointed | Dec 01, 2022

I have used your business before but was totally disappointed with this event.

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Summary of Personalization Mall Customer Service Calls

640 TOTAL
CALLS
03:29 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Personalization Mall?

Shipping and Delivery Question:

  • “Where is my order”
  • “Did not recieve item”
  • “Order not arrived”

Request for Information Question:

  • “Ask a question about personalizing ornaments”
  • “I have questions”
  • “Need help personalizing an item”

Product/ Service Question:

  • “I was plas placing an order and I still had to put my credit card number in and my phone went out and I lost the order.”
  • “Passport not working at checkout”
  • “Damaged product”

Payments and Charges Question:

  • “To apply promo code”
  • “Coupon”
  • “Receipt for reimbursement for tax on previous order”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Want to cancel my order”
  • “Cancel my order”

Return/ Replace Question:

  • “Change my number”
  • “Exchange”
  • “Change address of person I was sending gift to”

Account Question:

  • “Cannot login”
  • “Won't let me reset password”
  • “Just ordered and forgot to use 25% off”

Cards Question:

  • “Problem with credit card”
  • “Card did not arrive with gift.”
  • “Wrong credit card #”

Website/ Application Question:

  • “Error on website”
  • “Do you have a app for the smartphones to get to the website easier”

Staff Question:

  • “You keep pounding me with your emails I asked you not to email me anymore I don't need your services anymore”
  • “Customer service”

Refund Question:

  • “I would like a refund on the towels I ordered they were Easter gifts”
  • “Refund for blanket”

Other Question:

  • “Warped cutting board”
  • “My order is not processing”
  • “Received a Christmas ornament and don't know who it was from”

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