Contact Personalization Mall Customer Service
Personalization Mall Phone Numbers and Emails
Toll-Free Number:
-
(866) 386-8300
Customer Service:
-
(630) 910-6000
Personalization Mall Email:
Customer Service
Contact Information
Personalization Mall Website:
Personalization Mall Help Center:
Corporate Office Address:
PersonalizationMall.Com
51 Shore Dr.
Burr Ridge,
Illinois
60527
United States
Fax:
630-910-6006
How Good is Personalization Mall's Customer Service?
Summary of Personalization Mall Customer Service Calls
640
TOTAL
CALLS
CALLS
03:29
AVG CALL
DURATION
DURATION
24%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Personalization Mall?
Shipping and Delivery Question:
- “Where is my order”
- “Did not recieve item”
- “Order not arrived”
Request for Information Question:
- “Ask a question about personalizing ornaments”
- “I have questions”
- “Need help personalizing an item”
Product/ Service Question:
- “I was plas placing an order and I still had to put my credit card number in and my phone went out and I lost the order.”
- “Passport not working at checkout”
- “Damaged product”
Payments and Charges Question:
- “To apply promo code”
- “Coupon”
- “Receipt for reimbursement for tax on previous order”
Activation/ Cancellation Question:
- “Cancel order”
- “Want to cancel my order”
- “Cancel my order”
Return/ Replace Question:
- “Change my number”
- “Exchange”
- “Change address of person I was sending gift to”
Account Question:
- “Cannot login”
- “Won't let me reset password”
- “Just ordered and forgot to use 25% off”
Cards Question:
- “Problem with credit card”
- “Card did not arrive with gift.”
- “Wrong credit card #”
Website/ Application Question:
- “Error on website”
- “Do you have a app for the smartphones to get to the website easier”
Staff Question:
- “You keep pounding me with your emails I asked you not to email me anymore I don't need your services anymore”
- “Customer service”
Refund Question:
- “I would like a refund on the towels I ordered they were Easter gifts”
- “Refund for blanket”
Other Question:
- “Warped cutting board”
- “My order is not processing”
- “Received a Christmas ornament and don't know who it was from”
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Personalization Mall