Contact Personalization Mall Customer Service
Personalization Mall Phone Numbers and Emails
Toll-Free Number:
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(866) 386-8300
Customer Service:
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(630) 910-6000
Personalization Mall Email:
How to Contact Personalization Mall Customer Service?
Most Popular Number:
| Total calls: 585 | Issues resolved: 42 | Last call: Nov 30, 2024 |
Personalization Mall Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Personalization Mall Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Personalization Mall is 8663868300. 89% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Saturday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Personalization Mall may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Personalization Mall Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Personalization Mall is 8663868300. 89% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Saturday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Personalization Mall may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Personalization Mall mainly because of request for information, product/ service, shipping and delivery.
32% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Personalization Mall is Service@PersonalizationMall.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Personalization Mall Website:
Personalization Mall Help Center:
Corporate Office Address:
Fax:
Personalization Mall Customer Service Reviews
Ordered personalized dog tags on 6/24, label created 6/25 and nothing since. This is terrible customer service! Do not use Personalization Mall!
We ordered a blanket from PMall as a gift for my daughter and son-in-law, who had just lost their beloved dog. The blanket arrived quickly, but we were very unhappy with it.
The picture was so faded it was unrecognizable. I sent a couple of pictures via email to customer service, showing why we were unhappy. They offered a one-time replacement, free of cost. We worked on the print itself, making it brighter and giving it more contrast.
I asked them to replace the blanket with the new print.
We received the replacement in 2 days, and the new blanket was WORLDS better than the first. GREAT customer service!
How Good is Personalization Mall's Customer Service?
Summary of Personalization Mall Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Personalization Mall?
Shipping and Delivery Question:
- “Package not received”
- “Did not receive my order”
- “Where is my order”
Request for Information Question:
- “Price question”
- “Embroidery question”
- “Order inquiry”
Product/ Service Question:
- “Broken item”
- “Error with order”
- “I was plas placing an order and I still had to put my credit card number in and my phone went out and I lost the order.”
Return/ Replace Question:
- “Change my number”
- “Exchange”
- “Need to change order right away”
Payments and Charges Question:
- “Coupon need to be applied with free shipping”
- “To apply promo code”
- “Coupon”
Activation/ Cancellation Question:
- “Cancel order”
- “Want to cancel my order”
- “Cancel my order”
Account Question:
- “Cannot login”
- “Won't let me reset password”
- “Just ordered and forgot to use 25% off”
Cards Question:
- “Problem with credit card”
- “Card did not arrive with gift.”
- “Wrong credit card #”
Website/ Application Question:
- “Error on website”
- “Do you have a app for the smartphones to get to the website easier”
Staff Question:
- “You keep pounding me with your emails I asked you not to email me anymore I don't need your services anymore”
- “Customer service”
Refund Question:
- “I would like a refund on the towels I ordered they were Easter gifts”
- “Refund for blanket”
Other Question:
- “Ordee”
- “I got a message to call”
- “Ordering”
Compare Personalization Mall Customer Service To
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